Delete your Prismz account and data
This page explains how Prismz users can permanently delete their account and associated personal data.
Last updated: August 14, 2026
Option 1: Delete your account in the Prismz app
- Sign in to your Prismz account.
- Open Settings using the gear icon.
- Select Delete account.
- Read the warning and confirm permanent deletion.
Deleting the app from your device does not delete your account.
Option 2: Request deletion without access to the app
Email support@prismz.me from the address registered to your Prismz account. Use the subject “Prismz account deletion request”.
Include only the registered email address. Never send your password, password-reset code or other secret credentials. We may ask you to verify account ownership before processing the request.
Data that is deleted
- Your Prismz account, profile, email address and account identifiers
- AAC phrases and communication content you created
- Routines, schedules and routine items
- Mood and emotion records
- CareLink relationships with caregivers or therapists
- Notifications, sessions and other content associated with your account
Deletion and retention
Account data is removed from Prismz’s active production system when an in-app deletion is confirmed or after an approved support request is processed.
Residual copies may remain temporarily in restricted disaster-recovery backups for up to 30 days. Backup data is not used for another purpose and is permanently removed when the retention period expires.
Limited records may be retained longer only when required by law or necessary to prevent fraud or abuse, resolve disputes or enforce legal agreements. Only the minimum necessary information is retained.
Privacy
For more information about how Prismz handles personal data, read our Privacy Policy.